Support

Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A context menu will show up. It comprises detailed information about all the operations that you can perform on the given page. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of educational videos demonstrating how to work with our hosting Control Panel. They’re shot for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can’t find the solution you need, explore our comprehensive FAQ database, which covers questions asked by real customers and provides real solutions. We periodically update our FAQ section with new Q&A’s in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can’t find the solution you need in the FAQ database either, you can get in touch with our excellent team of tech support engineers available 24×7 and ready to assist you with any problem. Each support ticket you submit will be answered within 1 hour (the average ticket response time is approximately 20 mins), so you won’t have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 323787

Sales Lines Working Hours:
Monday to Friday:
10.00 AM – 06.00 PM GMT/UK
05.00 AM – 01.00 PM EST/USA
08.00 PM – 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com